Pivallianiq Agent/
Services Client Services

Working at NHB means…

Working for an organization that serves the fourteen Inuit communities of Nunavik and supports housing services that directly impact families and residents. You will be part of a respectful, collaborative, and multicultural workplace where your role contributes to the quality of daily services.

Your Role

Reporting to the Community Coordinator, the Pivallianiq Agent works directly with tenants to promote safe, healthy, and well-maintained housing. Through tenant visits and outreach activities, the agent helps tenants improve housing conditions and better understand their housing responsibilities.

This position plays an important role in supporting families and improving housing conditions within the community.

Responsibilities

• Conduct tenant visits as part of the Pivallianiq program
• Promote safe housing practices and healthy living environments
• Provide guidance to tenants on basic home maintenance and cleaning practices
• Raise awareness about tenant responsibilities and available housing programs
• Complete evaluation forms and maintain records related to program activities
• Plan and organize tenant visits and follow-ups
• Participate in community outreach activities such as Housing Day events
• Collaborate with the Client Services team to support tenant outreach initiatives
• Perform any other related duties as assigned by the supervisor

Required Profile

• Secondary V diploma or equivalent relevant experience
• Minimum of two (2) years of experience in customer service, or related field
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Fluency in at least two of the following languages: Inuktitut, English, French
• Valid driver’s license or willingness to obtain one when training is offered

Skills

• Strong communication and interpersonal skills
• Strong client service orientation
• Comfortable interacting with tenants in their homes
• Interest in community outreach and prevention activities
• Good organizational skills and ability to manage schedules
• Reliable and punctual
• High level of confidentiality

Salary

This position offers a competitive hourly base salary ranging from $30.14 to $37.30, depending on experience. Employees are eligible for an annual travel allowance of $13,719.30, an annual cost-of-living differential (CLD) of $11,881.08, and a food cargo allowance of $4,005.42 per year, in accordance with current policies and eligibility criteria.

The position also includes 25 vacation days, 16 statutory holidays, and 12 sick days per year, with the option to accumulate a bank of 70 hours (10 days). Group insurance and a pension plan with a 7% employer RRSP contribution are also offered.

JOIN OUR TEAM!
SEND YOUR RESUME TO:

career@nunavikhb.ca

Human Resources
P.O. box 1200 – Kuujjuaq, QC J0M 1C0
(819) 964-2000 Ext: 284