Receptionist/
Services Client Services

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Status: Permanent / Full time (35hrs weekly)

Department: Client Services

Direct supervisor: Assistant Director, Client Services

Location: Kuujjuaq

Working at NHB means…

Working for an organization that serves the fourteen Inuit communities of Nunavik and supports housing services that directly impact families and residents. You will be part of a respectful, collaborative, and multicultural workplace where your role contributes to the quality of daily services.

Your role

Reporting to the Client Services Assistant Director, the Receptionist is the first point of contact at NHB’s head office. You play a key role in creating a welcoming, professional, and efficient environment while supporting employees, tenants, visitors, and external partners.

Responsibilities

Welcome and assist visitors at the head office in a courteous and professional manner
Maintain daily records of employees present in the building
Keep employee and housing manager extension lists up to date
Provide basic information and guidance to visitors
Access tenant files and respond to basic tenant inquiries
Monitor NHB Facebook pages for selected villages and respond to or forward tenant questions and
concerns as required
Answer phone calls and redirect inquiries to the appropriate internal contacts
Register, sort, and distribute incoming mail
Dispatch outgoing mail and packages
Assist employees with office supply request
Support the distribution of tenant statements and other communications
Assist in organizing tenant and employee activities
Ensure tenant forms (Housing Applications, DAS, etc.) are printed, stocked, and readily available
Perform any other related duties as assigned by the supervisor

Required Profile

Secondary V diploma or equivalent relevant experience
Minimum of one (1) year of experience in a similar position
Working knowledge of Microsoft Office (Word, Excel, Outlook)

Skills

Strong communication skills
Good organizational skills
Ability to work independently and as part of a team
Ability to work in a multicultural environment
Team-oriented
Fluency in at least two of the following languages: Inuktitut, English, French

Salary and benefits

This position offers a competitive hourly base salary ranging from $24.70 to $28.41, depending on experience, with a flexible work schedule of 35 to 40 hours per week. Employees are eligible for an annual travel allowance of $13,719.30, an annual cost-of-living differential (CLD) of $11,881.08, and a food cargo allowance of $4,005.42 per year, in accordance with current policies and eligibility criteria.

The position also includes 25 vacation days, 16 statutory holidays, and 12 sick days per year, with the option to accumulate a bank of 70 hours (10 days). Group insurance and a pension plan with a 7% employer RRSP contribution are also offered.